Disclosures

Warrantee

Repairs to your clock

If we agree to work on your clock and do not fix it, you pay nothing for the repair other than a small service charge, typically under $70 even if we have spent hours working on your clock. If we need to order special parts such as new glass or have restored the cabinet, then you are obligated to pay for these services.

There is a shared responsibility: we agree to work on your clock and you have choice of either using me or going to a repair person specializing in your type of clock. Typically, the wait will be much longer and the cost considerably higher.

We will not work on priceless family heirlooms and on extremely expensive clocks retailing thousands of dollars unless there is a signed release for potential damage such as beveled glass that suddenly gave way because it was already subject to a stress fracture. Click here for a pdf copy of my repair order and release.

In the case of refinishing a cabinet, we will do a workmanlike job and if you are unsatisfied, we can re-negotiate, but recognize that cabinet refinishing is an art and "art is in the eyes of the beholder." What we would consider an excellent job, you may consider inadequate and vice versa. It is important to view my past work and mutually set expectations.

We sometimes will offer to buy a clock outright and agree on a price if you should want to buy it back. That way, if you are not satisfied, you do not have to pay for the repairs.

Clocks are finicky. If a clock has been sitting for years and suddenly starts working after a cleaning, it may stop again after a few months as other worn parts fail. We will do our best to identify all potential problems but cannot guarantee that a repaired clock will run indefinitely.

For more on repairs and warranty coverage click HERE.